ITCO Systems - Some users may experience issues with one or more Microsoft 365 services – Incident details

All systems operational

Some users may experience issues with one or more Microsoft 365 services

Resolved
Operational
Started about 1 month agoLasted about 2 hours

Affected

ITCO ZoomCloud

Operational from 1:45 AM to 4:03 AM

ZoomCloud Desktop

Operational from 1:45 AM to 4:03 AM

ZoomCloud printing

Operational from 1:45 AM to 4:03 AM

ZoomCloud Email

Operational from 1:45 AM to 4:03 AM

ZoomCloud Apps

Operational from 1:45 AM to 4:03 AM

Hosted Servers

Operational from 1:45 AM to 4:03 AM

Updates
  • Resolved
    Resolved

    We can confirm now that this issue is resolved and no further reports of issues coming in. Should you experience any further issues with Microsoft 365 products, please contact the ITCO helpdesk.

  • Monitoring
    Monitoring

    ITCO are continuing to monitor this event. Microsoft has identified the issue and reverted the problem code that may have caused the issues.

    Mar 2, 2025

    We’ve reverted the code change and have confirmed that the service has returned to a healthy state. We’ve entered a period of extended monitoring to ensure that the service remains stable, and to address any outstanding impact to other Microsoft 365 services.

    Impact scenarios from this event included:
    - Users were unable to authenticate to Microsoft 365 services, including Exchange and Outlook. 
    - Users were able to authenticate to Microsoft Teams; however, users experienced degraded functionality including impact to chat/team creation and search. 
    - Users experienced issues with connectors/flows in the Microsoft Power Platform and logic apps.
    - Users received 500 errors and were unable to access the Purview service.