Notice history

Completed
27/03/2025 at 5:00 AM
Completed
27/03/2025 at 5:00 AM
Maintenance has completed successfully
In progress
27/03/2025 at 4:30 AM
In progress
27/03/2025 at 4:30 AM
Maintenance is now in progress
Planned
27/03/2025 at 4:30 AM
Planned
27/03/2025 at 4:30 AM
Hello All
There will be an outage tomorrow for Maxim MX Version 2.0.0.216 (MX Planned Release) to be released into the Maxim MX live and test environments.
Date: Thursday, 27 March 2025
Outage Time: 17:30 pm to 18:00 pm
Databases Affected: Maxim MX Live, Maxim MX Test Environments
Services Affected: Maxim MX

Many thanks
Maxim Development Team

Resolved
03/03/2025 at 9:13 PM
Resolved
03/03/2025 at 9:13 PM
Microsoft reports that the Teams calling issue is now resolved. If you still experience the issue, please contact our helpdesk.
From MS:
Our fix was successfully deployed. After an extended period of monitoring, we’ve confirmed through telemetry that service is restored and impact has been fully remediated.
Monitoring
03/03/2025 at 8:38 PM
Monitoring
03/03/2025 at 8:38 PM
Microsoft has implemented a fix and we are currently monitoring the result. ITCO Helpdesk is now receiving calls.
Update from MS:
We’ve deployed the configuration to the auto-attendant app and are seeing service functionality improvements as expected. We’re continuing to monitor to confirm the fix is mitigating impact.
Investigating
03/03/2025 at 8:15 PM
Investigating
03/03/2025 at 8:15 PM
We are currently investigating this incident with Microsoft and will update you once further information is available. Please continue to send issues in to our helpdesk via email on support@zoomcloud.co.nz.

Resolved
02/03/2025 at 4:03 AM
Resolved
02/03/2025 at 4:03 AM
We can confirm now that this issue is resolved and no further reports of issues coming in. Should you experience any further issues with Microsoft 365 products, please contact the ITCO helpdesk.
Monitoring
02/03/2025 at 1:45 AM
Monitoring
02/03/2025 at 1:45 AM
ITCO are continuing to monitor this event. Microsoft has identified the issue and reverted the problem code that may have caused the issues.
Mar 2, 2025
We’ve reverted the code change and have confirmed that the service has returned to a healthy state. We’ve entered a period of extended monitoring to ensure that the service remains stable, and to address any outstanding impact to other Microsoft 365 services.
Impact scenarios from this event included:
- Users were unable to authenticate to Microsoft 365 services, including Exchange and Outlook.
- Users were able to authenticate to Microsoft Teams; however, users experienced degraded functionality including impact to chat/team creation and search.
- Users experienced issues with connectors/flows in the Microsoft Power Platform and logic apps.
- Users received 500 errors and were unable to access the Purview service.

Completed
16/02/2025 at 2:28 AM
Completed
16/02/2025 at 2:28 AM
Maintenance has completed successfully
In progress
16/02/2025 at 1:28 AM
In progress
16/02/2025 at 1:28 AM
Maintenance is now in progress
Planned
16/02/2025 at 1:28 AM
Planned
16/02/2025 at 1:28 AM
Hello,

There will be a planned outage this Sunday night for maintenance on selected Maxim Classic Servers.

Date: Sunday, 16th February 2025

Outage Time: 3:30 pm to 4:30 pm

Duration: 1 hour

Databases Affected: Maxim Classic

Services Affected:     Maxim Classic Online
Maxim Reporting


Thank you for your understanding.

Many thanks
The Maxim Team

Completed
08/02/2025 at 9:30 PM
Completed
08/02/2025 at 9:30 PM
Maintenance has completed successfully
In progress
08/02/2025 at 9:00 PM
In progress
08/02/2025 at 9:00 PM
Maintenance is now in progress
Planned
08/02/2025 at 9:00 PM
Planned
08/02/2025 at 9:00 PM
Hello,

There will be a planned outage on Sunday, 9th February 2025 for the release of Maxim Classic Version 1.2.1.90.

Date:    Sunday, 9th February 2025

Outage Time:    10:00 am to 10:30 am

Duration: 30 minutes

Databases Affected:   Selected Maxim Classic Customers

Services Affected:    Maxim Classic Online

Thank you
Maxim Development Team

Resolved
31/01/2025 at 2:36 AM
Resolved
31/01/2025 at 2:36 AM
Unison have confirmed that ALL power should now be restored to the entire Rotorua area. Should you experience issues with startup of devices or regaining connectivity, please contact our Helpdesk on 0800 323 484.
Monitoring
31/01/2025 at 2:11 AM
Monitoring
31/01/2025 at 2:11 AM
Most of Rotorua is back up and running. However, there are areas still out if they are on other feeds. Thanks again for your patience. We will update you once power fully restored.
Investigating
31/01/2025 at 1:13 AM
Investigating
31/01/2025 at 1:13 AM
Most of our team are currently unable to field calls. We have a skeleton crew able to take calls. We will keep you updated.
Note that if you are outside the Rotorua area and using hosted servers or Microsoft 365 products, you should be able to continue to operate.
Thank you for your patience!

Completed
26/01/2025 at 6:00 AM
Completed
26/01/2025 at 6:00 AM
Maintenance has completed successfully
In progress
26/01/2025 at 5:00 AM
In progress
26/01/2025 at 5:00 AM
Maintenance is now in progress
Planned
26/01/2025 at 5:00 AM
Planned
26/01/2025 at 5:00 AM
Hello All
There will be a planned outage this Sunday night for maintenance on all Maxim Classic Servers
Date: Sunday, 26th January 2025
Outage Time: 6:00 PM to 7:00PM
Databases Affected: All Maxim Classic Customers

Services Affected: All Maxim Classic Environments

Many thanks
Maxim Development Team

ITCO Systems - Notice history