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Notice history

Sep 2025

Maxim MX Version Update 2.0.0.220 (MX Planned Release)
Scheduled for 18/09/2025 at 5:30 AM – 6:00 AM 30 minutes
  • Planned
    18/09/2025 at 5:30 AM
    Planned
    18/09/2025 at 5:30 AM

    Hello All

    There will be a planned outage tomorrow night for Maxim MX Version 2.0.0.220 ((MX Planned Release) to be released into the Maxim MX live and test environments.

    Date:                              Thursday, 18 September 2025

    Outage Time:                 17:30 pm to 18:00 pm

    Databases Affected:       Maxim MX Live
                                           Maxim MX Test Environments
                                                                                
    Services Affected:          Maxim MX 

                                      
    Many thanks
    Maxim Development Team

Aug 2025

Maxim Classic Version Update 1.2.1.98 (Customer Specific)
  • Completed
    28/08/2025 at 10:00 AM
    Completed
    28/08/2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    28/08/2025 at 9:30 AM
    In progress
    28/08/2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    28/08/2025 at 9:30 AM
    Planned
    28/08/2025 at 9:30 AM

    Hello,

    There will be a planned outage tomorrow, Thursday, 28th August for the release of Maxim Classic Version 1.2.1.98.


    Date:                               Thursday, 28th August 2025
         
    Outage Time:                  21.30 PM to 22:00 PM

    Duration:                          30 minutes

    Databases Affected:       All Maxim Classic Customers

    Services Affected:          Maxim Classic Online
                                             Maxim Reporting
                                             Maxim Apps & Portals
       

    Thank you
    Maxim Development Team                                                                                    

Maxim Classic - Server Maintenance
  • Completed
    10/08/2025 at 4:15 AM
    Completed
    10/08/2025 at 4:15 AM
    Maintenance has completed successfully
  • In progress
    10/08/2025 at 4:00 AM
    In progress
    10/08/2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    10/08/2025 at 4:00 AM
    Planned
    10/08/2025 at 4:00 AM

    Hi Everyone,

    There will be a short outage this Sunday afternoon to perform maintenance on two Maxim Classic servers.

    Date:                               Sunday, 10th August 2025
    Outage Time:                  4:00 PM to 4:15PM
    Duration:                         Up to 15 minutes                                 
    Databases Affected:      Maxim Classic
    Services Impacted:          All Maxim Classic Services:

                                             - Maxim Classic Online

                                             - Maxim Reporting

                                        
    We appreciate your patience and understanding while we carry out this essential maintenance.
                                   

    Kind regards.

    The Maxim Team

Maxim Classic - 3 Hour Planned Server Upgrade this Sunday, 3rd August 2025.
  • Completed
    03/08/2025 at 7:00 AM
    Completed
    03/08/2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    03/08/2025 at 4:00 AM
    In progress
    03/08/2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    03/08/2025 at 4:00 AM
    Planned
    03/08/2025 at 4:00 AM

    Hi Everyone,

    Maxim Classic will be offline for a few hours this Sunday afternoon while we upgrade one of our database servers to a newer Windows version.

    Date:                               Sunday, 3rd August 2025
    Outage Time:                  4:00 PM to 7:00 PM
    Duration:                         3 hours                                   
    Databases Affected:        Maxim Classic
    Services Impacted:          All Maxim Classic Services:

                                             - Maxim Classic Online

                                             - Maxim Reporting

                                        
    During this time, users will not be able to access any Maxim Classic services.

    Thank you for your patience.
                                   

    Kind regards.

    The Maxim Team

Jul 2025

Information of Outage with Starlink - Not related to ZoomCloud Services, Informational only
  • Resolved
    Resolved

    The StarLink outage has been resolved.

  • Identified
    Identified

    Starlink is currently experiencing a worldwide Internet outage

    This is not related to any ZoomCloud services. All ITCO services are operational.

Partial Internet Outage Notification
  • Resolved
    Resolved

    Internet connectivity has been fully restored, and all our services are now back to normal.

    Thank you for your patience.

    -ITCO Support

  • Update
    Update

    The issue affecting internet connectivity for our customers has been identified.

    An external service provider is currently working to resolve the problem.

    We will continue to monitor the situation and provide updates as they become available.

    Thank you for your patience and understanding.

    -ITCO Support.

  • Identified
    Identified
    We are currently experiencing a partial internet outage which is affecting connectivity for some users. Our Technical team is actively investigating the issue and working to restore full service as soon as possible. We appreciate your patience and will provide further updates as more information becomes available. Thank you for your understanding. \-ITCO Support
Maxim Classic Planned Version Update 1.2.1.96
  • Completed
    13/07/2025 at 4:30 AM
    Completed
    13/07/2025 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    13/07/2025 at 4:00 AM
    In progress
    13/07/2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    13/07/2025 at 4:00 AM
    Planned
    13/07/2025 at 4:00 AM

    Hello,

    There will be a planned outage this coming Sunday, 13th July for the release of Maxim Classic Version 1.2.1.96.


    Date:                               Sunday, 13th July 2025
         
    Outage Time:                  16.00 PM to 16:30 PM

    Duration:                          30 minutes

    Databases Affected:         All Maxim Classic Customers

    Services Affected:            Maxim Classic Online
                                             Maxim Reporting
                                             Maxim Apps & Portals
       

    Thank you
    Maxim Development Team                                                                                    

Jul 2025 to Sep 2025

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