ITCO Systems - Notice history

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Apr 2025
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Notice history

Jun 2025

Unplanned Outage - 16/06/2025
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience.

  • Identified
    Identified

    We have identified the issue and are bringing back all users affected back online. Thank you for your patience.

  • Investigating
    Investigating

    We’re aware of a temporary service disruption that is affecting some customers. We are working to resolve it as quickly as possible. Thank you for your understanding. Another update to be provided in the next 20 minutes.

Maxim MX Version Update 2.0.0.218 (MX Planned Release)
  • Completed
    12/06/2025 at 6:00 AM
    Completed
    12/06/2025 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    12/06/2025 at 5:30 AM
    In progress
    12/06/2025 at 5:30 AM
    Maintenance is now in progress
  • Planned
    12/06/2025 at 5:30 AM
    Planned
    12/06/2025 at 5:30 AM

    Hello All

    There will be a small outage on Thursday night for Maxim MX Version 2.0.0.218 (MX Planned Release) to be released into the Maxim MX live and test environments.

    Date: Thursday, 12 June 2025

    Outage Time: 17:30 pm to 18:00 pm

    Databases Affected: Maxim MX Live, Maxim MX Test Environments

    Services Affected: Maxim MX


    Many thanks

    Maxim Development Team

May 2025

Maxim Classic Planned Server Maintenance
  • Completed
    18/05/2025 at 4:00 AM
    Completed
    18/05/2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    18/05/2025 at 3:30 AM
    In progress
    18/05/2025 at 3:30 AM
    Maintenance is now in progress
  • Planned
    18/05/2025 at 3:30 AM
    Planned
    18/05/2025 at 3:30 AM

    Hello,

    There will be a planned outage this Sunday afternoon for maintenance on selected Maxim Classic Servers.


    Date:                               Sunday, 18th May 2025

    Outage Time:                  3:30pm to 4:00pm

    Duration:                         30 minutes                                    

    Databases Affected:      Maxim Classic
                                       
    Services Affected:           Maxim Classic Online
                                            Maxim Reporting
                                            Maxim Apps & Portals

                                        

    Thank you for your understanding.
                                   

    Many thanks

    The Maxim Team

NOTIFICATION: Server Disruption ITCO ZoomCloud and ITCO MaximSoftware
  • Resolved
    Resolved

    All systems are now Operational as per normal. Thanks for your patience.

    Please contact our team if you have any further issues.

  • Identified
    Identified

    Hello All,

    We are currently experiencing temporary disruption with our services. Our technical team is actively working to resolve this incident as soon as possible. 

    Date:                            Tuesday, 13th May 2025 
    Outage Start Time:       11:20 am
    Services Affected:         ITCO ZoomCloud (All Components)

    ITCO ZoomWorkspaces (All Components)
                                         ITCO Maxim Software (All Components)

    We will continue to update our inStatus Portal which will serve as the authoritative source of information on this incident. We will be delivery updates every 30 minutes or as new information becomes available.   

    We apologise for any inconvenience caused and thank you for your patience and understanding.     
                      
    Many thanks
    ITCO Support Team

NOTIFICATION: ITCO Planned Server Maintenance
  • Completed
    08/05/2025 at 7:30 AM
    Completed
    08/05/2025 at 7:30 AM
    Maintenance has completed successfully
  • In progress
    08/05/2025 at 7:00 AM
    In progress
    08/05/2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    08/05/2025 at 7:00 AM
    Planned
    08/05/2025 at 7:00 AM

    SYSTEM MAINTENANCE

    Hello All,

    This is a notification of a brief planned outage this Thursday evening for System Maintenance.

    Outage time:                         Thursday, 8th May 2025, 19:00 pm > 19:30 pm

    Comprised of 2 brief disconnects
                                                  
    Services affected:                 ITCO ZoomCloud users

    NOT AFFECTED: ITCO Hosted Customers
                                                  

    Many Thanks
    ITCO Server Team

Apr 2025

Maxim Classic - Server Maintenance
  • Completed
    06/04/2025 at 4:05 AM
    Completed
    06/04/2025 at 4:05 AM
    Maintenance has completed successfully
  • In progress
    06/04/2025 at 3:05 AM
    In progress
    06/04/2025 at 3:05 AM
    Maintenance is now in progress
  • Planned
    06/04/2025 at 3:05 AM
    Planned
    06/04/2025 at 3:05 AM

    Hello,
     

    There will be a planned outage this Sunday afternoon for maintenance on selected Maxim Classic Servers.
     


    Date:                               Sunday, 6th April 2025

    Outage Time:                  3:00pm to 4:00pm

    Duration:                         1 hour                                      

    Databases Affected:        Maxim Classic
                                       
    Services Affected:           Maxim Classic Online
                                            Maxim Reporting
                                            Maxim Apps & Portals

                                        

    Thank you for your understanding.
                                   

    Many thanks

    The Maxim Team

Apr 2025 to Jun 2025

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